Payment Terms

Account Terms & Payment Policy

All accounts are initially established on prepaid terms — payment by credit card, ACH, or check prior to shipment.

If an account wishes to request credit terms up front, this Account Application must be completed. Credit term requests will be reviewed and discussed during the onboarding call.

After six (6) months of good standing and consistent order history, an account may be considered for credit terms at our discretion.

We reserve the right to open, suspend, or close an account at any time, with or without notice, for any reason deemed necessary by us.

For custom projects, a 50% deposit is required before production begins. The remaining balance, including all shipping charges, is due 15 days after delivery, less any documented damages.

Wholesale Refunds & Returns

• Damages: Verified product damages will be issued as a credit toward a future purchase.
• Misshipments: Any shipping errors or incorrect items will be replaced at no charge. At our discretion, we may request that the incorrect items be returned.
• Returns (Non-Custom Orders): Returns are accepted with prior approval and are at the expense of the purchaser. A 10% restocking fee will apply, and shipping charges are non-refundable.

Returned items must be received in original condition. If any items arrive damaged, the account will be notified, and no credit will be issued for damaged goods.

We reserve the right to open or close an account with our without notice for any reason.